Our conversational AI agents are used to engage customers, understand their needs, and aid in selling and serving products for our clients.
This document outlines the data protection and security measures implemented by Move Technologies for our SaaS products under the brand names HireBOB.ai and SalesAPE.ai. It is intended to be a light touch summary to help clients understand how data is used and controlled, for more information please review our Privacy Policy here.
Types of Data Collected: Names, emails, phone numbers, and other confidential information shared during communication with our technology.
Data Collection Methods: Data is collected via email, SMS, web-hosted live chat, and other channels like WhatsApp and Messenger.
Data Flow: Data is collected from various points such as lead generation forms, website forms, email lists, and integrated into our system using third-party tools like Zapier and manual uploads.
Data Storage: No intermediary storage is used; data is directly transferred to our secure systems for which we use AWS servers for our database hosting.
Selection Criteria: We use well-known, highly rated third-party products that comply with data protection standards.
Encryption and Security Protocols: Data at rest is encrypted within our system. Third-party tools are responsible for securing data during transit.
Monitoring Systems: We have systems in place to alert team members of potential breaches.
Incident Response: We have a formal process for investigating and reporting data breaches, including notification of clients and authorities within legally required timeframes.
Role-Based Access: Access to systems and client data is restricted through role-based access controls.
Staff Training: Includes onboarding training, annual refreshers, and knowledge shares about data protection best practices.
Data Deletion Requests: We adhere to all local data protection legislation guidelines on the deletion of data when required, offering a 'deletion on request' process. Data is irretrievably deleted within 21 days of the request or sooner if specified by local legislation or by the client.
Physical Data Security: We utilise AWS servers and third-party systems, ensuring data security aligns with industry standards.
Continuous Improvement: Regular reviews of our policies and systems are conducted to align with best practices.
Policy Updates: Changes in security measures or privacy policies are updated in compliance with new regulations or technological advancements.
Move Technologies Group Ltd is committed to ensuring the highest standards of data protection and security. We continuously review and enhance our practices to safeguard our clients' data effectively.
Further detail can be found in our Privacy Policy here.
.svg)